Return an item
If you would like to return an item please let us know within 14 calendar days.
Please note on Listed Tie for You Ties we need to charge 20% restocking fee and buyers need to cover the original and return postage cost.
On custom personalised designs / ties we can’t accept returns.
Returns must be unworn, unwashed, undamaged, and unaltered. Items not in this condition can not be returned.
Final sale items cannot be returned or exchanged.
Refunds are made in the form of the original payment.
Damaged & Defective Items
We take damaged items very seriously. Please contact our customer service team right away so that we can expedite your return. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (firstname.lastname@example.org) will help to get your issue solved right away. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as the issue has been verified.
If the damage or defect cannot be verified, the item must be returned to Tieforyou.co.uk for inspection. Once it arrives at our returns department, a determination can be made.
If your box and products arrive in a damaged condition, you must save the merchandise and the original packaging it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
Order Acceptance and Cancellation
We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card account has been charged and your order is canceled, you will receive a prompt refund to your credit card account. Once an order has been placed, it cannot be canceled by you. We are not responsible for orders that are not received due to technical difficulties transmitting to or within our site.
Payment Terms and Sales Taxes
Payment must be received by us prior to shipping your order. We accept payment by VISA, MasterCard, Amex, Discover, JCB, Diners, Maestro, Union Pay Card for all purchases. You represent and warrant that: (a) all credit card information you supply to us is correct, (b) charges incurred by you will be honoured by your credit card company, (c) your check will be honoured by the financial institution to be drawn against, and (d) you will pay all charges incurred by you. Your current billing and shipping address must be included with every order.
Changes in Merchandise
We constantly update our merchandise, and may discontinue merchandise at any time without notice. We will not be liable for the lack of availability of merchandise through our site. All pricing for the merchandise available on our site is subject to change.
We endeavour to ship all merchandise within 48 hours after processing each order and offer a variety of shipping options to meet your needs.
Domestic Shipping UK
- Royal Mail First Class
- Special Delivery, Guaranteed Next Day 1PM
- International Standard Shipping (no tracking available)
- International Tracked and Signed
- Parcelforce Priority Worldwide 3-4 days (some countries takes longer)
International Duties And Taxes
If you are shipping outside of the United Kingdom, you are responsible for all duties and taxes that may be charged by your destination country. We are required to disclose the actual value of the goods purchased on each international package. We have no control over the amount of tax of fees charged by your home country. You may be contacted by the carrier or government entity with an additional charge for import duties and/or taxes.
By accepting a promotional offer you agree to pay the full retail price (including any applicable sales tax) of the promotional merchandise or service in the event that your order no longer qualifies for the promotional offer due to a return or exchange of merchandise and in such event you authorise us to charge the full retail price of the promotional merchandise or service to your credit card account on file with us or deduct that amount from any refund, exchange or store credit otherwise due. Promotions may include free merchandise, free shipping, discounts based on quantity and/or any other promotional value.
In the event merchandise is listed at an incorrect price or with incorrect information due to a typographical error on our site, we shall have the right to cancel any orders placed for merchandise at the incorrect price, whether or not the order has been confirmed and your credit card account charged. If your credit card is charged and your order is cancelled, we will immediately issue a credit to your account.
Disclaimer and Limitation of Liability
Our responsibility for defects relating to the merchandise available on our site is limited to the procedures described in our return policy set forth below. ALL MERCHANDISE AVAILABLE ON THIS SITE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. IN NO EVENT SHALL WE, OUR SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY OUR “AFFILIATES”) HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OF OR IN CONNECTION WITH THE SALE, DELIVERY, USE, OR PERFORMANCE OF THE MERCHANDISE AVAILABLE THROUGH THIS SITE. NONE OF OUR EMPLOYEES OR REPRESENTATIVES ARE AUTHORISED TO MODIFY THIS LIMITATION. OUR MAXIMUM LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OF ACTION WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE MERCHANDISE ORDERED THROUGH OUR SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF MERCHANDISE THROUGH OUR SITE.
We shall be excused from liability for non-delivery or delay in delivery of products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbances, war, fire, accident, adverse weather, inability to secure transportation, governmental acts or regulations, and other causes or events beyond our reasonable control.
When Users visit the Tieforyou.co.uk website or send e-mails to Tieforyou.co.uk, the User is communicating with Tie for You electronically. Users consent to receive communications from us electronically. Tie for You will communicate with you via e-mail. Users agree that all notices, disclosures, agreements, and other communications provided to Users electronically satisfy any legal requirement that such communication be in writing.
Users are responsible for maintaining the confidentiality of user accounts and password(s). Users agree to accept responsibility for all activities that occur under your account or password. Users of Tieforyou.co.uk are to be 18 years of age or older. Tie for You and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Communications, and Other Content
Users may post reviews, comments, and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Tie for You reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
Users who post content or submit material grant Tie for You a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Tie for You and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Tie for You or its affiliates for all claims resulting from content you supply. Tie for You has the right but not the obligation to monitor and edit or remove any activity or content. Tie for You takes no responsibility and assumes no liability for any content posted by you or any third party.
Tie for You and its affiliates attempt to be as accurate as possible. However, Tie for You does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. The material refers to outer lining or plating, unless otherwise specified, Silver refers to colour unless stated as Sterling Silver, and Gold refers to colour unless stated as 14-24k Gold.
Except where noted otherwise, the Retail Price displayed for products on the Tieforyou.co.uk website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The Retail Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the Retail Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY Tie for You ON AN “AS IS” AND “AS AVAILABLE” BASIS. Tie for You MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. USERS EXPRESSLY AGREE THAT USE OF THIS SITE IS AT USERS SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Tie for You DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Tie for You DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Tieforyou.co.uk ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Tie for You WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO SPECIFIC USERS, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO SPECIFIC USERS, AND USERS MIGHT HAVE ADDITIONAL RIGHTS